National Operations Manager

Operational Oversight and operations team set up:

• Ensure 1 i-farmer operation with organizational goals and objectives.
• Oversee the work of Agri Input national operations, building a national operational force, ensuring operational efficiency, process adherence, and effective individual performance.
• Develop and implement operational strategies to optimize processes, enhance productivity, and drive continuous improvement.

Performance Management:

• Set performance goals and KPIs for the operations team, ensuring they are aligned with overall business objectives: Revenue, recovery, customer onboarding and app usage
• Monitor and evaluate the performance of Operations Executives/Specialists, providing regular feedback and coaching for their professional development.
• Conduct performance reviews and implement performance improvement plans when necessary.

IFC and Input financing business Management:

• Build and maintain strong relationships with IFC, for all operational matters and help i-farmer center business grow.
• Provide necessary on ground operational support to IFC owners with company initiatives and projects.

Cross-Functional Collaboration:

• Collaborate with other department heads, including sales, marketing, procurement, and finance, to ensure effective communication and coordination of operations activities.
• Participate in cross-functional operations roadmap and provide input on operational matters and strategies.
• Foster a collaborative and cohesive working environment to drive overall organizational success in mentioned geographic locations.

Reporting and Analysis:

• Review reports and presentations prepared by the executives, providing guidance and feedback as needed.
• Analyze operational performance data to identify trends, insights, and areas for improvement.
• Provide regular reports to senior management on operational performance, highlighting key achievements, challenges, and recommended actions.

Risk Management:

• Identify operational risks and develop strategies to mitigate them.
• Implement risk assessment and management processes to ensure the smooth and uninterrupted operation of the business.
• Work closely with the Operations Executives to develop and implement contingency plans to minimize disruptions.

Process Improvement:

• Drive continuous improvement initiatives across operational processes, leveraging data analysis, industry best practices, and employee input.
• Identify opportunities for automation, streamlining, and optimization of processes to improve efficiency, reduce costs, and enhance customer satisfaction.

Technology Adoption:

• Evaluate and recommend technological solutions to enhance operational efficiency and effectiveness.
• Work with the IT team to implement and integrate new technologies into existing systems.
• Provide guidance and support to the Operations Executives/Specialists in leveraging technology for improved operations.